Thinking of returning an item?
To ensure the safe return of your item, please follow the steps so we can process your preferred outcome more efficiently.
To find out whether your item is eligible for return, please read our Returns Policy below.
- Damaged during delivery, defective, incorrectly advertised or not what I ordered.
- I want to return an unwanted itemReturning large and/or expensive items.
-Free 30-Day returns on selected clothing delivered to the UKDamaged during delivery, defective, incorrectly advertised or not what I ordered
You can return your purchase to us within 30 days of the date you received the item if it has been damaged during delivery, is defective, has been incorrectly advertised or isn't what you ordered. We will issue a full refund (including postage costs) or a replacement at no additional cost.
I want to return an unwanted item
If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within seven days of receipt for a refund. Please be aware that we will not refund your postage costs, as there is no error on our part. If you use our pre-paid postage option then we will deduct the cost from your refund.
Please Note: Incurring postage costs will not apply if you are a returning an item of clothing which is eligible for free returns to the UK.
^ Top
Returning large and/or expensive items
For large and/or expensive items, we may arrange for a courier to collect your purchase. In this event, we will contact you to arrange a collection time that is convenient for you. If there is no error on our part, we will need to deduct the cost of the service from your refund.
Testing returns
We test every return for faults and defects. Please check Shirts for defects and CDs on a second record player, and consult product manuals for electrical items before returning anything to us. If you return an item as faulty or defective and we discover nothing wrong then we will return the item to you at your cost.
Free 30-Day returns on selected clothing delivered to the UK
If you are not completely satisfied with your purchase, you may return it free of charge provided it is received back to us in its original condition and within 30 days of it being dispatched to you.
To ensure your item qualifies for a free return, please check the following criteria:
You will not qualify for a free return if:
- You have removed the label and/or tags from the item of clothing or Compact disc.
- You purchased the item from any third party sellers and not directly from Tu Amore.
- The item has exceeded the 30 days in which it was dispatched to you.
- Your item was originally delivered to an address which resides outside of the UK.
